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Privacy Policy

heli® is the flagship product of Quest Batteries,  and we are committed to protecting your privacy online.  Our pledge is to safeguard any personal information that you provide us, and to make every reasonable effort to use this information only as you choose.

The goal of this Privacy Statement is to notify you of our online privacy practices and to describe the choices you have about the way your information is collected and used. This statement is accessible from the bottom of each page of each site to which it applies, and at every point where personal information is requested. It also explains the security measures taken to protect your information, your ability to access your information and whom you can contact to answer questions about this privacy statement and resolve any issues that may arise.

By visiting this website you agree to be bound by the terms and conditions of this privacy policy. If you do not agree, please do not use or access our services.

Collecting and Using Your Information: 
This Privacy Policy covers the collection and use of your personal information on the helitakecharge.com website.

The information covered by this statement is information an individual provides to heli® and Quest Batteries during an online transaction outside of the individual’s trade, business, or profession. heli® and Quest Batteries are also committed to keeping secure the confidential business information it receives from its commercial customers.

Personal Information
heli® and Quest Batteries collects personal information online when

  • you register to become a member of helitakecharge.com or another Quest Batteries service
  • you make online purchases
  • you submit questions or comments to us
  • you request information or materials
  • you request warranty or post-warranty service and support for a heli® product
  • you register products online
  • you participate in online surveys
  • you participate in online promotions, premiums, sweepstakes, or contests

The type of information collected may include name, address, billing and delivery information, email address, gift recipient information, credit card information, and digital image.

heli® and Quest Batteries use the personal information you provide to register you in programs; create and maintain accounts; process, fulfill, and follow up on orders; answer your email; send information you request; register products; and simplify the ordering process for new personalized products. We also use this personal information to provide you with information related to your account and the products or services you purchased from us, to better understand your needs and interests, to improve our service, and to personalize communications.

You have the right at any time to ask to have all or part of your personal information including digital images removed from heli® and Quest Batteries files.

Email and Other Communications:
heli® and Quest Batteries may send you email about your orders or your account and in response to your questions. heli® and Quest Batteries and our subsidiaries may also send you email with information and/or special offers about products and services that may be of interest to you; unless you indicate you do not want to receive them. We will give you an opportunity to let us know your preference regarding the receiving of promotional email when you register, when you provide us with your personal information, or when we send you email. If you choose not to accept this promotional email, you may not receive special offers that may be of value to you. This option applies to promotional email only, as we may find it necessary to send you email relating to your account or order.

All promotional email that you receive from heli® and Quest Batteries will tell you how to decline receiving future promotional email. You may change your email preferences at any time. See “Keeping Your Information Accurate” below.

heli® and Quest Batteries may from time to time elect to send you targeted information, offers, and other communications through the mail based upon all or part of the personal information you provide. All promotional materials will contain instructions for declining future direct physical mail communications.

From time to time, heli® and/or Quest Batteries will market specific promotions that include discounts for outbound calls. At any time that you allow us to call you, in conjunction with a promotion, by providing heli® and/or Quest Batteries your name and phone number, we will be sensitive to your privacy. As such, we agree to remove your phone number from any future promotional outbound calling campaigns.

Additionally, heli® and Quest Batteries may from time to time display targeted third party advertisements on its sites that may be of interest or benefit to you based on aggregate nonpublic personal information. If you respond to these advertisements and then give the advertiser personal information about yourself, you may choose to reveal to the advertiser or ad server that you possess the characteristics used to select the audience for the advertisement.

Personal Information about Others:
If you send us information about others, we will use that information (usually an email address) to do what you asked us to do. We may also send them information and/or special offers about products and services, but they can easily decline receiving any further communications from us.

Sharing Your Personal Information:
heli® and Quest Batteries may share your personal information in aggregate with certain heli® and Quest Batteries business affiliates.

heli® and Quest Batteries may disclose personal information to third parties without your consent as required by law or court order, to cooperate with government authorities in a criminal investigation, and to enforce or protect heli® and Quest Batteries property or contractual rights.

heli® and Quest Batteries reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets. If the business is sold or transferred, heli® and Quest Batteries will give you an opportunity to tell us not to transfer your personal information. In some cases, this may mean that the new organization will not be able to continue providing to you the services or products that heli® and Quest Batteries provided.

heli® and Quest Batteries may share, rent or sell non-personal, non-individual information in aggregate form with its marketing partners. We will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased a product.

Other Information – Cookies:
heli® and Quest Batteries automatically receives and records data on our servers from visitor’s browsers including computer IP (Internet Protocol) addresses and other information through the use of cookies. This information is collected about thousands of site visits and analyzed as a whole. This analysis looks for trends among many visitors to helitakecharge.com or other Quest Batteries sites, and determines which parts of the site are accessed most frequently and what information visitors find most valuable.

We may also collect and record information about what you viewed on our web site. We may use this type of information and combine it with your personal information to help customize our future interactions with you. In doing so, we hope to provide better service to you by tailoring our communications to match your interests – to give you more of what you want and less of what you don’t want. However, we will provide you with the opportunity to tell us not to use this type of information in future communications.

Protecting Your Information: 
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place certain physical, electronic, managerial, and security procedures to safeguard and secure the information we collect online. We safeguard information according to established security standards and procedures, such as using Secure Socket Layer (SSL), and we continually assess new technology for protecting information. heli® and Quest Batteries employees are trained to understand and comply with these information principles and we communicate our privacy policy, practices and guidelines to all employees.

However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet. At a minimum, we encourage you to change your passwords often, using a combination of letters and numbers, and make sure that you are using a secure browser as you surf the Internet. For more information about how you can protect yourself online visit the Better Business Bureau website.

Children's Privacy:
Protecting the online privacy of children is especially important, and those under the age of 13 are protected by federal law. For that reason, heli® and Quest Batteries does not knowingly permit children under the age of 13 to become registered members of our sites, or to buy goods and services on our sites, without verifiable parental consent. heli® and Quest Batteries does not knowingly collect or solicit personal information about children under 13, except with their parent”s express consent.

If we ever include children under the age of 13 as part of our intended site audience, those specific web pages will, in accordance with the provisions of the Children’s Online Privacy Protection Act (COPPA), be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children's personal information.

heli® and Quest Batteries encourages parents and guardians to spend time with their children online and to participate in their interactive activities and interests. For more information we suggest you check out the FTC's website at: http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/index.html for more tips on protecting children;s privacy online.

Outside Links:
Some heli® and Quest Batteries websites contain links to and from other websites and Quest Batteries is not responsible for the privacy practices of those websites. heli® and Quest Batteries encourages you to ascertain the privacy practices of those websites.

Keeping Your Information Accurate: 
If you are a registered member of helitakecharge.com or of any other Quest Batteries online service and any of your personal information changes, you can review and update your member profile using your user name and password. You also have the option of sending an email to request a change to your information or a copy of the personal information we have collected about you online. There may be a nominal charge for information requested. We will make every reasonable effort to make sure your requests are met. To protect your privacy, proof of identity is required.

Contacts At Quest Batteries and Oversight: 
If you have questions or concerns about your privacy when using a heli® or Quest Batteries website, please contact us by email at: customerservice@helitakecharge.com.
heli® and Quest Batteries Online Privacy Office will work with you to resolve any concerns you have about this policy.

Changes to this Privacy Policy: 
heli® and Quest Batteries reserves the right to modify this privacy policy from time to time, by posting a prominent announcement on this page or, in the event of a material change, by notifying by email all customers whose personal information we have retained.